🌙 Frequently Asked Questions
Welcome to this space dedicated to all your questions about the shop: L’atelier des Mondes Étoilés – Stationery & Digital.
Here, I’ll guide you gently and clearly to ensure your experience is as wonderful as possible.
🛍️ Are the products physical or digital?
All products available in the shop are 100% digital.
No physical items are shipped.
⬇️ How does the download work?
Once your payment is confirmed:
➡️ the download is instant
➡️ files are available in your customer account
➡️ you will also receive a confirmation email with access links
🖨️ Can I print the files?
Yes 🌿
All resources are intended for:
➡️ personal use
➡️ home printing or professional printing services
Resale, redistribution, or commercial use is strictly prohibited.
🔁 Can I request a refund?
Due to the digital nature of the products and immediate access,
👉 no refunds are possible, in accordance with the law.
However, if a file is faulty or inaccessible, please contact me — a solution will be provided.
💻 I’m experiencing a technical issue, what should I do?
No worries ✨
Send an email to contact@plumesdesetoiles.fr with:
➡️ the product name
➡️ the purchase date
➡️ a description of the issue
🌍 Are your creations value-driven?
Yes 💚
Plumes des Étoiles embraces:
➡️ respect for nature and living beings
➡️ awareness of ecology and animal protection
➡️ poetic, intentional, and mindful creationsy prohibited.
📩 Will I receive emails from you?
Only if you subscribe to the newsletter 🌙
You can unsubscribe at any time, with a single click.
⚖️ What happens in case of a dispute?
I always prioritize dialogue and amicable solutions.
If needed, a consumer mediation service is available (see Terms & Conditions).